Jira Service Management

{"xsrfToken":"e7a8db5f97c315ddb7158b5773daf0ff31d50d5f_lout","branding":{"id":"10","key":"hs","name":"Hardware","portalBaseUrl":"/servicedesk/customer/portal/10"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/382d6373-3568-4a89-9745-54878d170028/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1Nzg1ODVkMi0zYWU2LTRjZjMtODA1My02Zjc0NzY0YTgzOTQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjM4MmQ2MzczLTM1NjgtNGE4OS05NzQ1LTU0ODc4ZDE3MDAyOCI6WyJyZWFkIl19LCJleHAiOjE3MzQ4MzgzOTksIm5iZiI6MTczNDgzNzc5OX0.0IEeB4Xf5QgmwnB2tQGTLlT5NtiA0lhNH66BHRyK1m8&client=578585d2-3ae6-4cf3-8053-6f74764a8394&mode=fit","logoId":"382d6373-3568-4a89-9745-54878d170028","isLogoAvailable":true,"helpCenterTitle":"How can we help?","sharedPortalName":"myDevices Knowledge Base","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"How can we help?","sharedPortalName":"myDevices Knowledge Base","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0370b5","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/98b7623a-0f3f-4077-82a6-7280fe5e38e6/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1Nzg1ODVkMi0zYWU2LTRjZjMtODA1My02Zjc0NzY0YTgzOTQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjk4Yjc2MjNhLTBmM2YtNDA3Ny04MmE2LTcyODBmZTVlMzhlNiI6WyJyZWFkIl19LCJleHAiOjE3MzQ4MzgzOTksIm5iZiI6MTczNDgzNzc5OX0.cJ8AhWfgs1teeU8qxgvNLU9IxKAfVk3_OkE9kbUnQBc&client=578585d2-3ae6-4cf3-8053-6f74764a8394&height=300&mode=fit","bannerMediaApiFileId":"98b7623a-0f3f-4077-82a6-7280fe5e38e6","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"10","key":"hs","projectId":10831,"serviceDeskId":10,"name":"Hardware","description":"Get help selecting, activating, and troubleshooting devices and gateways","portalBaseUrl":"/servicedesk/customer/portal/10","onlyPortal":false,"reqTypes":[{"id":"143","name":"Activating Hardware","descriptionHtml":"Suggested Articles: <a href=\"https://iot-help.scrollhelp.site/iotkb/Sensors.2495479820.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Device Activation</a> <a href=\"https://iot-help.scrollhelp.site/iotkb/Gateways.2496036865.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Gateway Setup</a> <a href=\"https://iot-help.scrollhelp.site/iotkb/My-device-shows-as-Offline,-what-do-I-do%3F.2511044621.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">My device shows as Offline, what do I do?</a> Still need help? Submit a ticket below.","callToAction":"Activating Hardware","introHtml":"","icon":10647,"iconUrl":"https://mydevices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10647","groups":[20],"key":""},{"id":"146","name":"Device Offline ","descriptionHtml":"Suggested Articles: <a href=\"https://iot-help.scrollhelp.site/iotkb/My-device-shows-as-Offline,-what-do-I-do%3F.2511044621.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">My device shows as Offline, what do I do?</a> <a href=\"https://iot-help.scrollhelp.site/iotkb/Missing-readings-%E2%80%93-What-is-good-Signal-Strength-for-devices%3F.2509177022.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Missing readings – What is good Signal Strength for devices?</a> <a href=\"https://iot-help.scrollhelp.site/iotkb/My-Gateway-shows-as-Offline,-what-do-I-do%3F.2510913544.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">My Gateway shows as Offline, what do I do?</a> Still need help? Submit a ticket below.","callToAction":"Device Offline ","introHtml":"","icon":10646,"iconUrl":"https://mydevices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10646","groups":[20],"key":""},{"id":"207","name":"Device Templates","descriptionHtml":"Suggested Articles: <a href=\"https://iot-help.scrollhelp.site/partners/Submitting-New-Hardware.2514813065.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How to submit new hardware for integration</a> Still need help? Submit a ticket below.","callToAction":"Device Templates","introHtml":"Use this option if you need assistance/changes related to an existing Device Template","icon":10650,"iconUrl":"https://mydevices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10650","groups":[20],"key":""},{"id":"145","name":"Gateway Offline","descriptionHtml":"Suggested Articles: <a href=\"https://iot-help.scrollhelp.site/iotkb/My-Gateway-is-Offline.2612887584.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">My Gateway shows as Offline, what do I do?</a> <a href=\"https://iot-help.scrollhelp.site/iotkb/My-facility-has-a-secure-firewall,-will-this-work%3F.2509209665.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">My facility has a secure firewall, will this work?</a> <a href=\"https://iot-help.scrollhelp.site/iotkb/Connect-Gemtek-Gateway-via-Wi-Fi.2514845721.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Connect Gemtek Gateway via Wi-Fi</a> Still need help? Submit a ticket below.","callToAction":"Gateway Offline","introHtml":"","icon":10582,"iconUrl":"https://mydevices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10582","groups":[20],"key":""},{"id":"152","name":"Help Selecting Hardware","descriptionHtml":"<a href=\"https://store.mydevices.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">myDevices Store</a> Still need help? Submit a ticket below.","callToAction":"Help Selecting Hardware","introHtml":"","icon":10666,"iconUrl":"https://mydevices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10666","groups":[20],"key":""},{"id":"147","name":"Installing Hardware","descriptionHtml":"Suggested Articles: <a href=\"https://iot-help.scrollhelp.site/iotkb/Gateways.2496036865.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Gateway Installation</a> <a href=\"https://iot-help.scrollhelp.site/iotkb/Sensors.2495479820.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Sensor Installation</a> <a href=\"https://iot-help.scrollhelp.site/iotkb/Missing-readings-%E2%80%93-What-is-good-Signal-Strength-for-devices%3F.2509177022.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Missing readings – What is good Signal Strength for devices?</a> Still need help? Submit a ticket below.","callToAction":"Installing Hardware","introHtml":"","icon":10546,"iconUrl":"https://mydevices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10546","groups":[20],"key":""},{"id":"267","name":"New Hardware Integration Request","descriptionHtml":"Suggested Articles: <a href=\"https://iot-help.scrollhelp.site/partners/Submitting-New-Hardware.2514813065.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How to submit new hardware for integration</a> For example data capabilities, see <a href=\"https://docs.google.com/document/d/1JHF24oDLBHd0EjdH7Q9FQkQ_mAOZoiWAnPkcZqbnYM4/edit?usp=sharing\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">this document</a> If you aren't sure about a field, fill out this form as best as possible and ask questions in the Description field below","callToAction":"New Hardware Integration Request","introHtml":"Use this option to begin the process of integrating new hardware with myDevices","icon":10675,"iconUrl":"https://mydevices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10675","groups":[20],"key":""},{"id":"144","name":"Registering Hardware","descriptionHtml":"Please include the DevEUI, AppEUI, AppKey and Manufacturer/Model for all devices you'd like to add to the system in the Description field, or attach a .CSV file","callToAction":"Registering Hardware","introHtml":"","icon":10578,"iconUrl":"https://mydevices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10578","groups":[20],"key":""},{"id":"237","name":"RMA Request","descriptionHtml":"Suggested Articles: <a href=\"https://iot-help.scrollhelp.site/partners/Order-or-return-hardware.2535882753.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">What to Include in an RMA request</a>","callToAction":"RMA Request","introHtml":"Use this option to request return or exchange of hardware purchased from myDevices","icon":10657,"iconUrl":"https://mydevices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10657","groups":[20],"key":""},{"id":"148","name":"Sending Downlinks","descriptionHtml":"For any devices where you need a downlink command sent from our end, please include the 16-digit Device ID (DevEUI) and a brief description of the setting you're looking to change in the form below.","callToAction":"Sending Downlinks","introHtml":"","icon":10542,"iconUrl":"https://mydevices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10542","groups":[20],"key":""},{"id":"202","name":"API","descriptionHtml":"Suggested Articles: <a href=\"https://docs.mydevices.com/docs/adminapi/admin-api-intro\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Admin API Documentation</a> <a href=\"https://docs.mydevices.com/docs/cloud/introduction\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Cloud API Documentation</a> <a href=\"https://docs.mydevices.com/docs/device/http\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">HTTP Device API Documentation</a> <a href=\"https://docs.mydevices.com/docs/device/mqtt\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">MQTT Device API Documentation </a>","callToAction":"API","introHtml":"","icon":10543,"iconUrl":"https://mydevices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10543","groups":[],"key":""},{"id":"87","name":"Business","descriptionHtml":"","callToAction":"Business","introHtml":"Choose this option for assistance with building a solution for your use case, or for purchasing/shipment questions.","icon":10641,"iconUrl":"https://mydevices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10641","groups":[],"key":""},{"id":"95","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10652,"iconUrl":"https://mydevices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10652","groups":[],"key":""},{"id":"89","name":"Hardware","descriptionHtml":"","callToAction":"Hardware","introHtml":"Choose this for help with activating hardware, troubleshooting gateways & sensors, or registering new hardware to the platform","icon":10546,"iconUrl":"https://mydevices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10546","groups":[],"key":""},{"id":"88","name":"Software","descriptionHtml":"","callToAction":"Software","introHtml":"Choose this if you need assistance with the IoT in a Box or IoT Console software","icon":10637,"iconUrl":"https://mydevices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10637","groups":[],"key":""}],"reqGroups":[{"id":20,"name":"myDevices 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Activation</a> <a href=\"https://iot-help.scrollhelp.site/iotkb/Gateways.2496036865.html\" class=\"external-link\" rel=\"nofollow noreferrer\">Gateway Setup</a> <a href=\"https://iot-help.scrollhelp.site/iotkb/My-device-shows-as-Offline,-what-do-I-do%3F.2511044621.html\" class=\"external-link\" rel=\"nofollow noreferrer\">My device shows as Offline, what do I do?</a> Still need help? 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