Jira Service Management

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Submit a ticket below.","callToAction":"Activating Hardware","introHtml":"","icon":10647,"iconUrl":"https://mydevices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10647","groups":[20],"key":""},{"id":"146","name":"Device Offline ","descriptionHtml":"Suggested Articles: <a href=\"https://iot-help.scrollhelp.site/iotkb/My-device-shows-as-Offline,-what-do-I-do%3F.2511044621.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">My device shows as Offline, what do I do?</a> <a href=\"https://iot-help.scrollhelp.site/iotkb/Missing-readings-%E2%80%93-What-is-good-Signal-Strength-for-devices%3F.2509177022.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Missing readings – What is good Signal Strength for devices?</a> <a href=\"https://iot-help.scrollhelp.site/iotkb/My-Gateway-shows-as-Offline,-what-do-I-do%3F.2510913544.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">My Gateway shows as Offline, what do I do?</a> Still need help? Submit a ticket below.","callToAction":"Device Offline ","introHtml":"","icon":10646,"iconUrl":"https://mydevices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10646","groups":[20],"key":""},{"id":"207","name":"Device Templates","descriptionHtml":"Suggested Articles: <a href=\"https://iot-help.scrollhelp.site/partners/Submitting-New-Hardware.2514813065.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How to submit new hardware for integration</a> Still need help? Submit a ticket below.","callToAction":"Device Templates","introHtml":"Use this option if you need assistance/changes related to an existing Device Template","icon":10650,"iconUrl":"https://mydevices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10650","groups":[20],"key":""},{"id":"145","name":"Gateway Offline","descriptionHtml":"Suggested Articles: <a href=\"https://iot-help.scrollhelp.site/iotkb/My-Gateway-is-Offline.2612887584.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">My Gateway shows as Offline, what do I do?</a> <a href=\"https://iot-help.scrollhelp.site/iotkb/My-facility-has-a-secure-firewall,-will-this-work%3F.2509209665.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">My facility has a secure firewall, will this work?</a> <a href=\"https://iot-help.scrollhelp.site/iotkb/Connect-Gemtek-Gateway-via-Wi-Fi.2514845721.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Connect Gemtek Gateway via Wi-Fi</a> Still need help? Submit a ticket below.","callToAction":"Gateway Offline","introHtml":"","icon":10582,"iconUrl":"https://mydevices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10582","groups":[20],"key":""},{"id":"152","name":"Help Selecting Hardware","descriptionHtml":"<a href=\"https://store.mydevices.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">myDevices Store</a> Still need help? Submit a ticket below.","callToAction":"Help Selecting Hardware","introHtml":"","icon":10666,"iconUrl":"https://mydevices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10666","groups":[20],"key":""},{"id":"147","name":"Installing Hardware","descriptionHtml":"Suggested Articles: <a href=\"https://iot-help.scrollhelp.site/iotkb/Gateways.2496036865.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Gateway Installation</a> <a href=\"https://iot-help.scrollhelp.site/iotkb/Sensors.2495479820.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Sensor Installation</a> <a href=\"https://iot-help.scrollhelp.site/iotkb/Missing-readings-%E2%80%93-What-is-good-Signal-Strength-for-devices%3F.2509177022.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Missing readings – What is good Signal Strength for devices?</a> Still need help? Submit a ticket below.","callToAction":"Installing Hardware","introHtml":"","icon":10546,"iconUrl":"https://mydevices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10546","groups":[20],"key":""},{"id":"267","name":"New Hardware Integration Request","descriptionHtml":"Suggested Articles: <a href=\"https://iot-help.scrollhelp.site/partners/Submitting-New-Hardware.2514813065.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How to submit new hardware for integration</a> For example data capabilities, see <a href=\"https://docs.google.com/document/d/1JHF24oDLBHd0EjdH7Q9FQkQ_mAOZoiWAnPkcZqbnYM4/edit?usp=sharing\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">this document</a> If you aren't sure about a field, fill out this form as best as possible and ask questions in the Description field below","callToAction":"New Hardware Integration Request","introHtml":"Use this option to begin the process of integrating new hardware with myDevices","icon":10675,"iconUrl":"https://mydevices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10675","groups":[20],"key":""},{"id":"144","name":"Registering Hardware","descriptionHtml":"Please include the DevEUI, AppEUI, AppKey and Manufacturer/Model for all devices you'd like to add to the system in the Description field, or attach a .CSV file","callToAction":"Registering Hardware","introHtml":"","icon":10578,"iconUrl":"https://mydevices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10578","groups":[20],"key":""},{"id":"237","name":"RMA Request","descriptionHtml":"Suggested Articles: <a href=\"https://iot-help.scrollhelp.site/partners/Order-or-return-hardware.2535882753.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">What to Include in an RMA request</a>","callToAction":"RMA Request","introHtml":"Use this option to request return or exchange of hardware purchased from myDevices","icon":10657,"iconUrl":"https://mydevices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10657","groups":[20],"key":""},{"id":"148","name":"Sending Downlinks","descriptionHtml":"For any devices where you need a downlink command sent from our end, please include the 16-digit Device ID (DevEUI) and a brief description of the setting you're looking to change in the form below.","callToAction":"Sending Downlinks","introHtml":"","icon":10542,"iconUrl":"https://mydevices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10542","groups":[20],"key":""},{"id":"202","name":"API","descriptionHtml":"Suggested Articles: <a href=\"https://docs.mydevices.com/docs/adminapi/admin-api-intro\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Admin API Documentation</a> <a href=\"https://docs.mydevices.com/docs/cloud/introduction\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Cloud API Documentation</a> <a href=\"https://docs.mydevices.com/docs/device/http\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">HTTP Device API Documentation</a> <a href=\"https://docs.mydevices.com/docs/device/mqtt\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">MQTT Device API Documentation </a>","callToAction":"API","introHtml":"","icon":10543,"iconUrl":"https://mydevices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10543","groups":[],"key":""},{"id":"87","name":"Business","descriptionHtml":"","callToAction":"Business","introHtml":"Choose this option for assistance with building a solution for your use case, or for purchasing/shipment questions.","icon":10641,"iconUrl":"https://mydevices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10641","groups":[],"key":""},{"id":"95","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support 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href=\"https://iot-help.scrollhelp.site/partners/Submitting-New-Hardware.2514813065.html\" class=\"external-link\" rel=\"nofollow noreferrer\">How to submit new hardware for integration</a> For example data capabilities, see <a href=\"https://docs.google.com/document/d/1JHF24oDLBHd0EjdH7Q9FQkQ_mAOZoiWAnPkcZqbnYM4/edit?usp=sharing\" class=\"external-link\" rel=\"nofollow noreferrer\">this document</a> If you aren't sure about a field, fill out this form as best as possible and ask questions in the Description field below","callToAction":"New Hardware Integration Request","intro":"Use this option to begin the process of integrating new hardware with myDevices","instructions":"Suggested Articles: <a href=\"https://iot-help.scrollhelp.site/partners/Submitting-New-Hardware.2514813065.html\" class=\"external-link\" rel=\"nofollow noreferrer\">How to submit new hardware for integration</a> For example data capabilities, see <a 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Video (if you don't have a link, please upload the video in the attachments section below)","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:url","fieldId":"customfield_11017","fieldConfigId":"11357","label":"Unboxing Video","description":"Copy/Paste URL of Video (if you don't have a link, please upload the video in the attachments section below)","descriptionHtml":"Copy/Paste URL of Video (if you don't have a link, please upload the video in the attachments section below)","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:url","fieldId":"customfield_11018","fieldConfigId":"11358","label":"Datasheet","description":"Copy/Paste Link to Download URL (if not, please add it in the attachments section below)","descriptionHtml":"Copy/Paste Link to Download URL (if not, please add it in the attachments section 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