Jira Service Management

{"xsrfToken":"7e9fbaee3def7161b83767647cd3d7c7689dbade_lout","branding":{"id":"9","key":"cs","name":"Software","portalBaseUrl":"/servicedesk/customer/portal/9"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/382d6373-3568-4a89-9745-54878d170028/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1Nzg1ODVkMi0zYWU2LTRjZjMtODA1My02Zjc0NzY0YTgzOTQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjM4MmQ2MzczLTM1NjgtNGE4OS05NzQ1LTU0ODc4ZDE3MDAyOCI6WyJyZWFkIl19LCJleHAiOjE3MzQ4MzcyMTMsIm5iZiI6MTczNDgzNjYxM30.No415WOGWU9IrxD99Ly0UUIj6lmKC1GNZ2DqDIEHd9o&client=578585d2-3ae6-4cf3-8053-6f74764a8394&mode=fit","logoId":"382d6373-3568-4a89-9745-54878d170028","isLogoAvailable":true,"helpCenterTitle":"How can we help?","sharedPortalName":"myDevices Knowledge Base","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"How can we help?","sharedPortalName":"myDevices Knowledge Base","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0370b5","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/98b7623a-0f3f-4077-82a6-7280fe5e38e6/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1Nzg1ODVkMi0zYWU2LTRjZjMtODA1My02Zjc0NzY0YTgzOTQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjk4Yjc2MjNhLTBmM2YtNDA3Ny04MmE2LTcyODBmZTVlMzhlNiI6WyJyZWFkIl19LCJleHAiOjE3MzQ4MzcyMTMsIm5iZiI6MTczNDgzNjYxM30.Z_K1wIaIhu2-N5deoPTx2l5zMXeWEU6XqYkGSf8yQoU&client=578585d2-3ae6-4cf3-8053-6f74764a8394&height=300&mode=fit","bannerMediaApiFileId":"98b7623a-0f3f-4077-82a6-7280fe5e38e6","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"9","key":"cs","projectId":10830,"serviceDeskId":9,"name":"Software","description":"Get help with dashboard, mobile apps, alerts, reports, sensor maps, user management and more","portalBaseUrl":"/servicedesk/customer/portal/9","onlyPortal":false,"reqTypes":[{"id":"113","name":"Alerts","descriptionHtml":"Suggested Articles: <a href=\"https://iot-help.scrollhelp.site/iotkb/Alerts:-Create-&-Edit.2496200758.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Alerts: Create & Edit</a> <a href=\"https://iot-help.scrollhelp.site/iotkb/Alerts:-Pausing-&-Stopping.2496200751.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Alerts: Pausing & Stopping </a> <a href=\"https://iot-help.scrollhelp.site/iotkb/Alerts:-Troubleshooting.2494660753.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Alerts: Troubleshooting </a> Still need help? Submit a ticket below.","callToAction":"Alerts","introHtml":"","icon":10646,"iconUrl":"https://mydevices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10646","groups":[23],"key":""},{"id":"142","name":"Companies & Locations","descriptionHtml":"Suggested Articles: <a href=\"https://iot-help.scrollhelp.site/iotkb/How-to-add-a-new-Company-or-Location.2506555521.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How to add a new Company or Location</a> <a href=\"https://iot-help.scrollhelp.site/iotkb/How-do-I-change-the-Admin-owner-for-a-Location%3F.2509275165.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How do I change the Admin owner for a Location?</a> <a href=\"https://iot-help.scrollhelp.site/iotkb/Companies:-Troubleshooting.2506358814.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Companies: Troubleshooting </a> Still need help? Submit a ticket below.","callToAction":"Companies & Locations","introHtml":"","icon":10561,"iconUrl":"https://mydevices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10561","groups":[23],"key":""},{"id":"114","name":"Contacts","descriptionHtml":"Suggested Articles: <a href=\"https://iot-help.scrollhelp.site/iotkb/Contacts:-Create-&-Edit.2495479843.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Contacts: Create & Edit</a> <a href=\"https://iot-help.scrollhelp.site/iotkb/Contacts:-Troubleshooting.2496135194.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Contacts: Troubleshooting</a> Still need help? Submit a ticket below.","callToAction":"Contacts","introHtml":"","icon":10641,"iconUrl":"https://mydevices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10641","groups":[23],"key":""},{"id":"265","name":"Custom Dashboards","descriptionHtml":"Suggested Articles: <a href=\"https://iot-help.scrollhelp.site/iotkb/creating-sharing-a-custom-dashboard\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Creating & Sharing a Custom Dashboard</a> <a href=\"https://iot-help.scrollhelp.site/iotkb/widget-types-overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Widget Types Overview</a> <a href=\"https://iot-help.scrollhelp.site/iotkb/customize-widget-settings\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Customizing Widget Settings</a> <a href=\"https://iot-help.scrollhelp.site/iotkb/dashboards-troubleshooting\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Troubleshooting Custom Dashboards</a> Still need help? Submit a ticket below.","callToAction":"Custom Dashboards","introHtml":"","icon":10671,"iconUrl":"https://mydevices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10671","groups":[23],"key":""},{"id":"141","name":"Feature Request","descriptionHtml":"Submit your feature request below.","callToAction":"Feature Request","introHtml":"","icon":10675,"iconUrl":"https://mydevices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10675","groups":[23],"key":""},{"id":"133","name":"Integrations","descriptionHtml":"Suggested Articles: <a href=\"https://iot-help.scrollhelp.site/iotkb/Integrations:-Create-&-Edit.2506489903.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Integrations: Create & Edit</a> <a href=\"https://iot-help.scrollhelp.site/iotkb/Integrations:-Troubleshooting.2506620947.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Integrations: Troubleshooting</a> Still need help? Submit a ticket below.","callToAction":"Integrations","introHtml":"","icon":10577,"iconUrl":"https://mydevices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10577","groups":[23],"key":""},{"id":"134","name":"Manage Screen","descriptionHtml":"Suggested Articles: <a href=\"https://iot-help.scrollhelp.site/iotkb/How-do-I-Replace-Devices-without-losing-sensor-history%3F.2511011885.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How do I Replace Devices without losing sensor history?</a> <a href=\"https://iot-help.scrollhelp.site/iotkb/How-do-you-add-Gateways-or-Devices-to-a-Location%3F.2510815260.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How do you add Gateways or Devices to a Location?</a> <a href=\"https://iot-help.scrollhelp.site/iotkb/My-device-shows-as-Offline,-what-do-I-do%3F.2511044621.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">My device shows as Offline, what do I do?</a> <a href=\"https://iot-help.scrollhelp.site/iotkb/My-Gateway-shows-as-Offline,-what-do-I-do%3F.2510913544.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">My Gateway shows as Offline, what do I do?</a> Still need help? Submit a ticket below.","callToAction":"Manage Screen","introHtml":"","icon":10650,"iconUrl":"https://mydevices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10650","groups":[23],"key":""},{"id":"138","name":"Reports","descriptionHtml":"Suggested Articles: <a href=\"https://iot-help.scrollhelp.site/iotkb/Reports:-Create-&-Edit.2506555428.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Reports: Create & Edit</a> <a href=\"https://iot-help.scrollhelp.site/iotkb/How-to-I-run-a-custom-Report-for-a-specific-date-range.2509144098.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How do I run a custom Report for a specific date range</a> <a href=\"https://iot-help.scrollhelp.site/iotkb/Reports:-Troubleshooting.2506195130.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Reports: Troubleshooting</a> <a href=\"https://iot-help.scrollhelp.site/iotkb/How-to-save-HTML-Report-as-PDF.2567831553.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How to save HTML Report as PDF</a> Still need help? Submit a ticket below.","callToAction":"Reports","introHtml":"","icon":10648,"iconUrl":"https://mydevices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10648","groups":[23],"key":""},{"id":"85","name":"Sensor Maps","descriptionHtml":"Suggested Articles: <a href=\"https://iot-help.scrollhelp.site/iotkb/Sensor-Maps:-Create-&-Edit.2506489910.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Sensor Maps: Create & Edit</a> <a href=\"https://iot-help.scrollhelp.site/iotkb/Sensor-Maps:-Troubleshooting.2506620965.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Sensor Maps: Troubleshooting</a> Still need help? Submit a ticket below.","callToAction":"Sensor Maps","introHtml":"","icon":10561,"iconUrl":"https://mydevices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10561","groups":[23],"key":""},{"id":"139","name":"Sign-up, Log-in, Forgot Password","descriptionHtml":"Suggested Articles: <a href=\"https://iot-help.scrollhelp.site/iotkb/How-do-I-change-my-account-information-or-Reset-my-password%3F.2509144131.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How do I change my account information or Reset my password?</a> <a href=\"https://iot-help.scrollhelp.site/iotkb/Desktop%2FMobile-App-Installation.2496102424.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Desktop/Mobile App Installation</a> <a href=\"https://iot-help.scrollhelp.site/iotkb/Download-or-delete-your-personal-data-(GDPR).2506555582.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Download or delete your personal data (GDPR)</a> Still need help? Submit a ticket below.","callToAction":"Sign-up, Log-in, Forgot Password","introHtml":"","icon":10640,"iconUrl":"https://mydevices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10640","groups":[23],"key":""},{"id":"128","name":"API","descriptionHtml":"","callToAction":"API","introHtml":"","icon":10543,"iconUrl":"https://mydevices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10543","groups":[],"key":""},{"id":"75","name":"Business","descriptionHtml":"","callToAction":"Business","introHtml":"Choose this option for assistance with building a solution for your use case, or for purchasing/shipment questions.","icon":10641,"iconUrl":"https://mydevices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10641","groups":[],"key":""},{"id":"76","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10652,"iconUrl":"https://mydevices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10652","groups":[],"key":""},{"id":"81","name":"Hardware","descriptionHtml":"","callToAction":"Hardware","introHtml":"Choose this for help with activating hardware, troubleshooting gateways & sensors, or registering new hardware to the platform","icon":10546,"iconUrl":"https://mydevices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10546","groups":[],"key":""},{"id":"73","name":"Software","descriptionHtml":"","callToAction":"Software","introHtml":"Choose this if you need assistance with the IoT in a Box or IoT Console software","icon":10637,"iconUrl":"https://mydevices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10637","groups":[],"key":""}],"reqGroups":[{"id":23,"name":"Software"}],"orderMapping":{"19":[81,85,75],"23":[139,113,138,265,133,85,114,142,134,141]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"290c04fa-0af2-30e8-9633-f89ae1c3e5fe","appLinkName":"System Confluence","appLinkUrl":"https://mydevices.atlassian.net/wiki","spaceKey":"IOTKB","spaceName":"Customer Help","spaceUrl":"https://mydevices.atlassian.net/wiki/spaces/IOTKB","isServer":false},"labels":[],"projectKey":"CS","serviceDeskId":9,"kbLinkDomainURLs":["https://mydevices.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":9,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1Nzg1ODVkMi0zYWU2LTRjZjMtODA1My02Zjc0NzY0YTgzOTQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwODMwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzQ4Mzc4MTMsIm5iZiI6MTczNDgzNjYxM30.rOHv-OI6w0nHQFaRCWncD3_oQoLsn6Vm9hBoKMH5qQM","targetCollection":"upload-project-10830","endpointUrl":"https://api.media.atlassian.com","clientId":"578585d2-3ae6-4cf3-8053-6f74764a8394","tokenDurationInMins":20}},"reqCreate":{"id":113,"projectId":10830,"form":{"name":"Alerts","descriptionHtml":"Suggested Articles: <a href=\"https://iot-help.scrollhelp.site/iotkb/Alerts:-Create-&-Edit.2496200758.html\" class=\"external-link\" rel=\"nofollow noreferrer\">Alerts: Create & Edit</a> <a href=\"https://iot-help.scrollhelp.site/iotkb/Alerts:-Pausing-&-Stopping.2496200751.html\" class=\"external-link\" rel=\"nofollow noreferrer\">Alerts: Pausing & Stopping </a> <a href=\"https://iot-help.scrollhelp.site/iotkb/Alerts:-Troubleshooting.2494660753.html\" class=\"external-link\" rel=\"nofollow noreferrer\">Alerts: Troubleshooting </a> Still need help? Submit a ticket below.","callToAction":"Alerts","intro":"","instructions":"Suggested Articles: <a href=\"https://iot-help.scrollhelp.site/iotkb/Alerts:-Create-&-Edit.2496200758.html\" class=\"external-link\" rel=\"nofollow noreferrer\">Alerts: Create & Edit</a> <a href=\"https://iot-help.scrollhelp.site/iotkb/Alerts:-Pausing-&-Stopping.2496200751.html\" class=\"external-link\" rel=\"nofollow noreferrer\">Alerts: Pausing & Stopping </a> <a href=\"https://iot-help.scrollhelp.site/iotkb/Alerts:-Troubleshooting.2494660753.html\" class=\"external-link\" rel=\"nofollow noreferrer\">Alerts: Troubleshooting </a> Still need help? Submit a ticket below.","icon":10646,"iconUrl":"https://mydevices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10646","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/9/create/113","requestValidateBaseUrl":"/servicedesk/customer/portal/9/validate/113","calendarParams":{"firstDay":0,"date":"2024-12-21T19:03:33-0800","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"290c04fa-0af2-30e8-9633-f89ae1c3e5fe","appLinkName":"System Confluence","appLinkUrl":"https://mydevices.atlassian.net/wiki","spaceKey":"IOTKB","spaceName":"Customer Help","spaceUrl":"https://mydevices.atlassian.net/wiki/spaces/IOTKB","isServer":false},"labels":[],"projectKey":"CS","serviceDeskId":9,"kbLinkDomainURLs":["https://mydevices.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1Nzg1ODVkMi0zYWU2LTRjZjMtODA1My02Zjc0NzY0YTgzOTQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwODMwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzQ4Mzc4MTMsIm5iZiI6MTczNDgzNjYxM30.rOHv-OI6w0nHQFaRCWncD3_oQoLsn6Vm9hBoKMH5qQM","targetCollection":"upload-project-10830","endpointUrl":"https://api.media.atlassian.com","clientId":"578585d2-3ae6-4cf3-8053-6f74764a8394","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}