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Software

Get help with dashboard, mobile apps, alerts, reports, sensor maps, user management and more

Companies & Locations

Suggested Articles:

How to add a new Company or Location
How do I change the Admin owner for a Location?
Companies: Troubleshooting

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Submit a ticket below.</b></p>","callToAction":"Integrations","introHtml":"","icon":10577,"iconUrl":"https://mydevices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10577","groups":[23],"key":""},{"id":"134","name":"Manage Screen","descriptionHtml":"<p>Suggested Articles: <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> <a href=\"https://iot-help.scrollhelp.site/iotkb/How-do-I-Replace-Devices-without-losing-sensor-history%3F.2511011885.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How do I Replace Devices without losing sensor history?</a> <br class=\"atl-forced-newline\"> <a href=\"https://iot-help.scrollhelp.site/iotkb/How-do-you-add-Gateways-or-Devices-to-a-Location%3F.2510815260.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How do you add Gateways or Devices to a Location?</a> <br class=\"atl-forced-newline\"> <a href=\"https://iot-help.scrollhelp.site/iotkb/My-device-shows-as-Offline,-what-do-I-do%3F.2511044621.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">My device shows as Offline, what do I do?</a> <br class=\"atl-forced-newline\"> <a href=\"https://iot-help.scrollhelp.site/iotkb/My-Gateway-shows-as-Offline,-what-do-I-do%3F.2510913544.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">My Gateway shows as Offline, what do I do?</a> <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> <b>Still need help? 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Submit a ticket below.</b></p>","callToAction":"Companies & Locations","intro":"","instructions":"<p>Suggested Articles: <br class=\"atl-forced-newline\" /> <br class=\"atl-forced-newline\" /> <a href=\"https://iot-help.scrollhelp.site/iotkb/How-to-add-a-new-Company-or-Location.2506555521.html\" class=\"external-link\" rel=\"nofollow noreferrer\">How to add a new Company or Location</a> <br class=\"atl-forced-newline\" /> <a href=\"https://iot-help.scrollhelp.site/iotkb/How-do-I-change-the-Admin-owner-for-a-Location%3F.2509275165.html\" class=\"external-link\" rel=\"nofollow noreferrer\">How do I change the Admin owner for a Location?</a> <br class=\"atl-forced-newline\" /> <a href=\"https://iot-help.scrollhelp.site/iotkb/Companies:-Troubleshooting.2506358814.html\" class=\"external-link\" rel=\"nofollow noreferrer\">Companies: Troubleshooting </a> <br class=\"atl-forced-newline\" /> <br class=\"atl-forced-newline\" /> <b>Still need help? 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