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It’s important to understand that our end-users / partners get links not to Confluence but to the rendered view that gets served up in our public-facing help site url (on scrollhelp.site). Confluence is the CMS, scrollhelp is the hosted output.
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List of
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Knowledge Bases
Our public Knowledge Base Bases content is driven from the pages in a Space. Every category and every article is a page in the spacedrive from Confluence Spaces and rendered into a public view via our iot-help scrollhelp site. Each Confluence Space that we choose to share out gets a separate Knowledge Base URL that can be handed out to our end-users.
Here is a list of the Spaces (Knowledge Bases) public Knowledge Base Spaces that we have:
Space Name | Purpose | Language | Status / click for URL |
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Customer Help | In-App Help | English | |
Customer Help (Francais) | In-App Help | French | NOT READY |
Partner Help | Partner & Console Help | English (no plans for localization) |
Access Scroll Viewport
As mentioned earlier, if you want to make updates
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A Confluence Space will only appear to the public when it is added into our Scroll Viewport configuration. Thus the list above of LIVE sites is the complete list of publicly available Knowledge Base URLs that can be accessed by our partners/users.
Make changes in Article content
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Your changes are saved but Remember that end-users will not see your changes until a new version of the public facing site is pushed live. |
Confluence Article Tips
Here are some tips on creating / using Confluence for Help articles.
Most of these tips will be related to using the Insert to add a widget / control to help you with displaying content.
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YouTube videos can be embedded using the Widget insert.
Youtube videos must start with https://www.youtube.com/watch?v= - if you paste in the embedded link version it won’t work.
Use the Children Display if you want your article to include a list of sub-pages appearing under it.
Update our Live Site
Confluence pages drive the content, but the K15t Scroll Viewport plugin is what renders our content to our live
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site.
This is our scrollhelp live site. Each Confluence Space that we include gets added as an “app”. Each one of those is a separate Knowledge Base with URL that we can hand out to our end users.
Access Scroll Viewport
As mentioned earlier, if you want to make updates
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Support for new Languages
todo