...
The second most likely reason a cellular gateway might drop out is due to cellular signal problems. This can occur for a variety of reasonreasons: temporary conditions with the local cellular network, on-site interference, or simply due to deployment of the gateway in a difficult area.
Consider power cycling the gateway to force reconnection to the cellular network.
If you have a gateway that continues to drop Offline and Online, consider where you have the Gateway installed.
Ensure that the gateway is not surrounded by metal.
Try to not deploy a gateway into an area where it is surrounded by equipment, especially noisy equipment.
Ensure that the gateways antenna(s) are not touching metal.
Try to elevate the gateway and if possibly try to not deploy the gateway in a basement location or other difficult interior location where achieving an external cellular signal will be challenging.
Try to reposition the gateway to see if you can achieve better cellular signal connectivity.
Most gateways can be connected with Ethernet for failover capability. This might help for instances where cellular dropout is temporary.
If all else fails, please contact us and we can look at the backend to see if might be able to find the source of the issue with your cellular gateway. Please provide the Gateway ID and a picture of the SIM card when you do soif you need to contact us related to cellular gateway issues.
Power Cycle the gateway
Lastly, if it’s still offline, try power cycling the gateway:
...