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Verify that your Gateway is connected to the Internet. If you can, please verify with another device, such as laptop, on that same port to verify internet is accessible. Please also see our article on https:/wiki/spaces/~5cdc5c986673c80fe175d93b/pages/2582347852/iot-help.scrollhelp.site/iotkb/my-facility-has-a-secure-firewall-will-this-work in case you have MAC filtering / port blocking on our network.
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