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Integrations can be disabled by anyone with Admin or Can Edit permissions in your account. Double-check that the integration is running.

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(Common Issue) Integration setup in non-Admin account

For security reasonreasons, Integrations will only forward data on devices under your account. This means that you must be the Admin for the location the devices are located. Owner permission level is not sufficient.

Note

If you setup an Integration under

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an Owner, Can Edit or Can View user in a shared account, device data for the shared account will not be visible to your integration.

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See here for some more information on Admin users.

Did your Integration get disabled because of errors?

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  • Create a test webhook URL, such as using https://webhook.site/ or https://postb.in/.

  • Using the webhook target you just generated, set up a webhook under the account where your devices are located.

  • Wait for a new Uplink (device reading) to come in for one of your devices.

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