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Device Lookup using the Registry
The Device Registry screen makes finding devices easy. Enter in device information to narrow the list of devices until you locate the device you want to manage.
💡 Tip: The easiest way to locate the correct device is to have the Hardware ID (the string of numbers shown next to the QR Code on the device itself). However, you can manually search through the list, using the other fields (such as filter by Status) to narrow the results.
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Viewing devices for a given user
You can also use the Customers screen to locate devices tied to a specific user’s account. After looking up the user (e.g. by their Email address), click on the arrow buttons to expand the list of Locations and then devices for that user.
Note: Only active devices are shown from the Customers screen. If you need to find devices by other status (e.g. deactivated/Pending), use the Registry screen instead.
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Deactivating Devices
After locating a device, you can easily deactivate it by clicking on the Deactivate Device button shown next to the entry. After clicking on this button, be sure to confirm the action.
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