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Welcome Emails sent after the customer creates an account.
Alerts sent by Email.
Periodic Reports for customer locations.
Updates to the customer’s access permissions.
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Potential High Volume Limits Please note that depending upon the number of Accounts x Devices x (Alerts/Reports) x Recipients, there could potentially be quite a bit of email going through whichever provider that you choose. It is your responsibility to verify that your mail sending priviledges will not be cut off in the event that the volume of mail grows large. The volume, similarity and repetitive nature of the alert / report emails may also get flagged in certain system as spam. The use of a mailing service such as SendGrid may be wise. |
What Settings to use for your Email provider
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Log into your white label console and o to the White Label Settings > Email tab.
Select the Custom radio button.
Enter in the SMTP settings required in order to use that system to send emails. Note that Email relay settings will be different for each provider, so be sure to enter in the information correct for whatever system you are using.
💡 TIP: See our specific help articles for how to configure for common providers, such as Google, Microsoft, Amazon.
After saving your settings, the console will automatically perform a test to verify the settings are working. If everything is working, you should see a Good status message displayed onscreen.
After successfully configuring your Email settings, you will then see a dialog where you can send out a test email and verify that everything is working.
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