RMA Process & Ordering Hardware preconfigured for use on our platform. |
Please check out the sensor catalog and price list and when you are ready to order new hardware please reach out to your Account Manager to make the purchase.
See our Sensor Catalog & Prices list |
If you have hardware that is no longer functioning and need to have it replaced, we ask that you first contact Support. Upon verifying that your hardware needs replacement, we will walk you through the RMA process. |
When requesting an RMA, please include the following information when you contact us:
The purchase order # (or at least the account email under which it was ordered).
The Device ID for the gateway or sensor in question.
A description of the problem.
If the device is added to a dashboard account, let us know where so that we can look up history and potentially help identify the cause.
If you have a sensor that has not been added to our platform, we can onboard the sensor so that it will work with our platform. For more details see Submit hardware for support on the platform.
If you are looking for more information on uploading devices not purchased through our store, see: Uploading devices into Console