Introduction

In this knowledge base you will find videos and other help information that will help you use your IoT solution. Here you can learn about using the web app Dashboard, get tips and troubleshooting tips on Hardware and platform Features. In short, to help get you the information you need to be successful in your monitoring tasks using your solution.

Where to go from here?

New to the using the app?

We’ve prepared some Getting Started Guides that will help you to get up and running as well as some basic information to get your feet wet with using the app.

• Setting up new Admin account - For those creating a brand new account from scratch, including setting up their facility, adding all the devices, and sending out invites to others.

• Invited to use an existing account - For those who received an Invite to join an existing account so that they can connect to the shared account and just use it.

• Start using an account created for you by an Installer - For those who partnered with an Installer who performed the account creation and set up and now would like to know more about how to log in and start using their account.

• Explore the basics of using the App - A quick primer on the basics of using the app and an overview of its features.

Hardware Questions?

Beyond the web app, setting up and using hardware (Gateways and Sensors) is also vital to being successful in your monitoring situation. We’ve prepared a section dedicated to hardware related questions and information - if you’re looking for tips on setting up, troubleshooting or getting information and questions related to the gateways or sensors, we’ve got you covered.

• Hardware Guides, Troubleshooting & FAQS

Using the Web App and its features

After reviewing the Getting Started Guides, you may want to dig into additional information, or you may have additional questions. The Features & Knowledge Base contains additional information that will help you to understand and the web app, features available and troubleshooting tips and tricks to help you be learn and be successful with your solution.

Here are some helpful links within the Features Knowledge Base

• Desktop / Mobile App Installation - How to install the app directly to your desktop or mobile device.

• Overview & The Manage Screen - Get a quick primer on how to access the features found in the app.

• App Features: Alerts, Reports, Sensor Maps, Account & Device data.

• Using Companies & Locations to help organize your account and devices.

• Manage Contacts where you can set permissions and send out Invitations so that users can access your location.

• Set up Integrations which will allow an Admin to send device data to an external system where the data can be consumed.

• Tips & Features available within the app that apply to various specific monitoring scenarios.