Overview
Our new Confluence-based Knowledge Base uses a combination of Confluence Spaces and a 3rd party plugin (Scroll Viewport by K15t) which renders these into Knowledge Base themed public facing URLs under our public site on scrollhelp.site.
It’s important to understand that our end-users / partners get links not to Confluence but to the rendered view that gets served up in our public-facing help site url (on scrollhelp.site). Confluence is the CMS, scrollhelp is the hosted output.
Changes by us get made in Confluence.
End-users see those changes after they are pushed live to our scrollhelp site.
List of Confluence Spaces
Content for each public Knowledge Base is driven from the pages in a Space. Every category and every article is a page in the space.
Here is a list of the Spaces (Knowledge Bases) that we have:
Space Name | Purpose | Language | Status / click for URL |
|---|---|---|---|
Customer Help | In-App Help | English | |
Customer Help (Francais) | In-App Help | French | NOT READY |
Partner Help | Partner & Console Help | English (no plans for localization) |
Access Scroll Viewport
As mentioned earlier, if you want to make updates
Make changes in Article content
The following will help guide you on how to add or update content in our public facing knowledge bases.
Category Updates
Category updates must be made by Product team decision. At this time we ask that you bring any such requests to us - do not make any changes to categories or introduce new ones. Update articles only.
This applies to our Partner and In-App help systems.
Add, Edit Help Articles
Anyone is able to add or update help articles. We should all collaborate together to get this content in place.
Open the appropriate Space in Confluence (see List of Confluence Spaces).
Add new Languages
todo