What do I need to deliver in preparation for an Installation?
We have prepared the following configuration form that will help us gather the information we need to prepare deliverables and prepare for the installation. Please download and fill out the form when asked to do so.
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Do you offer Installation services?
Yes. We have 2 types. On-site installers and remote installation - we will provide as much help as you desire based on your needs.
We work with dedicate professional installation services to help deploy solutions on site. After working with you directly to collect all of the deliverables needed to plan and deploy the solution rollout, we can arrange for the entire solution to be professionally installed at your facility.
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What is the difference between remote installation and on-site installation?
With remote installation assistance, one of our installation experts will be standing by on a screen sharing available to answer questions to the on-site installer. On-site installers are doing the physical installation at the job site.
How much time in advance do I need to schedule these installations?
We recommend at least 2 weeks from when you submit deliverables & payment.
How do I schedule your team to be available for a remote installation?
Submit deliverables by filling out our Configuration form and submitting it to us (if you are not already working with a team member you can send it using our Support form). Attach the configuration information and confirm all payments have been made in order to schedule remote installation.
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Am I eligible to have your team standing by for a remote installation Gold partners, Platinum, Titanium?
Platinum and Titanium plans allow for remote installation assistance, please check your agreement for more details
Is there a cost for remote installation?
Please check your agreement for pricing details.
Can I become an installer? If so, how do I apply?
Absolutely. We put each of our installers through an onboarding & training with either remotely with our team or on site with one of our installers. Please contact us if you are interested in this.