Yes. We have 2 types. On-site installers and remote installation - we will provide as much help as you desire based on your needs.
What is the difference between remote installation and on-site installation?
With remote installation assistance, one of our installation experts will be standing by on a screen sharing available to answer questions to the on-site installer. On-site installers are doing the physical installation at the job site.
How much time in advance do I need to schedule these installations?
We recommend at least 2 weeks from when you submit deliverables & payment.
How do I schedule your team to be available for a remote installation?
Submit deliverables by filling out our Configuration form and submitting it to us (if you are not already working with a team member you can send it using our Support form). Attach the configuration information and confirm all payments have been made in order to schedule remote installation.
Am I eligible to have your team standing by for a remote installation Gold partners, Platinum, Titanium?
Platinum and Titanium plans allow for remote installation assistance, please check your agreement for more details
Is there a cost for remote installation?
Please check your agreement for pricing details.
Can I become an installer? If so, how do I apply?
Absolutely. We put each of our installers through an onboarding & training with either remotely with our team or on site with one of our installers. Please contact us if you are interested in this.