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Unplug Gateway from outlet
Unscrew battery cover and disconnect battery for 15 seconds (if any)
Reconnect battery and return cover (if any)
Reconnect Gateway to outlet
Still offline? Relocate gateway to new outlet and reset
If still offline after trying 3 resets & locations, please contact our customer support team for assistance.
Gateway not Online?
Double check outlet is turned on
Review Gateway LED’s using chart below
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LED State
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Function
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Duration
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Off
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No power to gateway
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Until power is applied
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Flashing Green
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Gateway is initializingNo downlink packets in 10 minutes
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Typically < 2 minutes*Until a downlink transmission occurs
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Solid green
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Normal operation**
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Continuous operation
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Solid red
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Gateway fault, requires service***
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Sensor
Where can I find my sensor's ID code?
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