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Please contact our customer support team for assistance.
Gateway showing Offline?
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Double check outlet is turned on and review Gateway LED’s and reset gateway:
Unplug Gateway from outlet Unscrew battery cover and disconnect battery for 15 seconds (if any)
Reconnect battery and return cover (if any)Reconnect Gateway to outlet
Still offline? Relocate gateway to new outlet and reset
If still offline after trying 3 resets & locations, please contact our customer support team for assistance.
Gateway not Online?
Double check outlet is turned on
Review Gateway LED’s
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Where can I find my sensor's ID code?
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