Page Comparison

https://youtu.be/QJ9--8BoQv8

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STEP 1: Application

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STEP 2: Gateway

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• Scan in your gateway

• Connect your gateway to a power outlet and ensure the outlet is turned on. (It may take up to ten minutes to connect gateway)

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STEP 3: Sensors

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• Stand within 10 feet of gateway

• Scan in your sensor

• Follow instructions on screen

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FAQ

Where can I find my device ID code?

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FAQ’s

• Where do I login / create my account?

  • Pre-Provisioned customers can login here

  • New customers will need to create an account and scan in devices

    • Locate QR code to scan in device

• Where can I learn more about the App?

  • Explore our App Overview Video and our App Features

• Submit a Support Ticket for any of the following by clicking on their respective links:

  • I never received my login credentials via email.

  • Error: Device ID you entered is invalid. Please try again.

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• • Device missing accessories (e.g.: QR Code, antenna, probe, power cord, etc.)?

  • Device Still Showing Offline after reset, opening network port traffic & relocation?

  • Need help installing your equipment?

  • My device does not power on at all, dead on arrival?

  • I still haven't received a reading

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• • minutes/hours after adding my sensor?

  • Can I schedule training for my team?

Issue not listed? Visit http://help.mydevices.com and submit a ticket for your issue