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Tips for Devices showing Offline
Verify Gateway is online
First, verify that your Gateway device is powered on and connected to the Internet. Sensors will connect with any nearby gateway. If there aren’t any gateways online in range, sensors will drop offline eventually.
Found a Gateway that’s offline? Please check out My Gateway is Offline
Verify Connectivity to nearest Gateway
Next, verify that your Gateway is in range of your devices – interference between the gateway and sensor devices may prevent sensor data from being successfully communicated. If possible, try moving the gateway or device position until communication resumes.
Try Resetting the sensor
Lastly, if it’s still offline, try
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Tips for Gateways showing Offline
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First, verify that your Gateway device is powered on.
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Next, verify that your Gateway is connected to the Internet. You may also wish to:
Disconnect and reconnect the ethernet cabling to ensure a good connection.
Verify that your network and Internet connections are stable and working.
Verify the gateway can connect through your Firewall. In order to function properly, you will need to make sure that the gateway can connect on port 1700.
Lastly, if it’s still offline, try power cycling the gateway:
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Disconnect the power cable from the gateway.
Note that some gateways (Kona Micro) may have Battery backup. When in doubt you can refer to the specification information we have available for your gateway.
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Wait 5 seconds.
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Reconnect the power to the gateway.
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re-activating the sensor. Performing the activation process on the sensor will ask it to connect to the nearest gateway (and in most cases it will transmit a new reading to the app that will help you verify it did connect). Please refer to the instructions for the sensor - activation is different for each sensor.
Troubleshooting: Sensor keeps dropping Online & Offline
The #1 cause of a sensor dropping online & offline is poor connectivity to a nearby gateway.
In an ideal world, every deployed sensor would get monitored for at least 24 hours to ensure 100% transmission of data. If this is not achieved, you can try repositioning the sensor / gateway to ensure good connectivity.
Please see /wiki/spaces/~5cdc5c986673c80fe175d93b/pages/2582315071 for additional tips on how to verify if a sensor is transmitting all readings and how to troubleshoot further.