Admin access allows the person full control over the location, such as the ability to change the Access permission level to other contacts – there can only be one such user at this time. The Admin role is automatically assigned to the account holder who first created the Location.
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Note: Admin vs Primary Contact |
The Admin owner for a location refers to the owner of the location – this is the person who setup the Location under their own account. This is not to be confused with a Primary Contact for a Location, which is simply a contact who gets automatically added onto notifications & reports for locations. If you change Admin, you will change it for all locations owned by that Admin.
You can review the Admin (and other roles) from the Contacts screen.
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The app also now supports an Owner roles for Locations. This new role may save you from needing to manually change the Admin for your Location. Instead, you can elevate the necessary contacts to Owner role. For more information on this please see Elevate contact to Owner with full permissions |
Steps to manually update the Admin for a Location
To change the Admin of a Location, the Admin themselves must change their profile using the Account section in the App.
Select Menu > Account in the top right corner
Select Edit Profile and make the following changes:
First Name
Last Name
Email
Mobile Phone
Edit Password (use something generic and the new Admin can update later)
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If you are updating the Admin for an Organization, we strongly recommend that you switch the account to a generic Email (such as iot@yourcompany) to avoid needing to perform this operation again for future personnel changes. |