As you engage with us we will walk you through each step in the process and provide you with the information and answer any questions that you have. This information is here to give you an overview of what we will cover while working with you.
| Table of Contents | ||||
|---|---|---|---|---|
|
1. Onboarding
App & Console overview
...
You can order the solution from us and we’ll deploy it.
In this case we’re helping you through the entire process, from estimation and including working with our professional installation services to deploy solutions.You can order the solution and deploy it yourself with out assistance.
We can help you estimate equipment needed and provide the training and & installation material along with remote assistance that will help you to deploy hardware yourself.You can order just the hardware.
You can always pick & choose just the hardware. We will send you hardware preconfigured to work with our network and you can roll and manage your own solution as you see fit.You can bring your own devices.
If you have existing gateways and sensors, we can help work with you to onboard these devices. Note that this kind of setup requires additional work on your side to configure your devices so that they will communicate with our services.
A note on hardware that you wantand networks - Our devices are preconfigured to work with our Azure chirpstack instance. If you are running on a different network or if you are bringing your own devices, you must be aware that you will need to have all sensors and gateways connecting on the same LoRa network before things will work. We do not support a mixture of networks and sensors will not communicate automatically between networks. Related: Best practices for deploying hardware.
2. Work on the deliverables
...
We will support you directly during each step of the process. After successfully deploying your solution we will continue to work with you providing relevant knowledge sources to answer App & Console usage questions and being available and responsive to questions you have through our Support channelchannels.