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STEP 1: Application | Log in or sign up here: https://iotinabox.mydevices.com/home |
STEP 2: Gateway |
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FAQ
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STEP 3: Sensors |
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Activate your sensor (It may take up to 20 minutes to receive a reading from the sensor)
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Install Sensor
Our sensors can be installed with either double-sided tapes or cable ties. Both are included with your sensors. We recommend using tape for smooth and dry surfaces and cable ties for moist or low-temperature areas.
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FAQ
Where can I find my
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device ID code?
The ID code should be on the sticker placed at the bottom of your gateway's body. If the sticker is not visible or illegible due to damage or other reasons, please contact our customer support team for assistance.
I received the "
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Device ID you entered is invalid. Please try again." message.
Ensure you've entered the ID code of your gateway, not your sensor. Then double-check the numbers.
Gateway missing antenna or power cord?
Please contact our customer support team for assistance.
Gateway showing Offline?
Double check outlet is turned on and review Gateway LED’s and reset gateway:
Unplug Gateway from outlet for 15 seconds
Reconnect Gateway to outlet
Still offline? Relocate gateway to new outlet and reset
If still offline after trying 3 resets & locations, please contact our customer support team for assistance.
Where can I find my sensor's ID code?
The ID code should be on the sticker placed at the front of your sensor's body. If the sticker is not visible or illegible due to damage or other reasons, please contact our customer support team for assistance.
Install best practices:
Make sure the sensor is within 300m/1000ft of the gateway. Obstructions between the gateway and the sensor may impact the distance. Try moving the sensor and gateway closer together to see if they're able to connect.
Avoid placing your sensor near doors or in any area of direct airflow.
Place your sensor in a central area, not too high and not too low.
Position your sensor in an area out of the way to avoid any accidental damage.
Device missing accessories (e.g.: antenna, probe, power cord, etc.)?
Device Showing Offline?
I still haven't received a reading 20 minutes after adding my sensor.
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sensor
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Poor Signal?
Select sensor name to view history
On the History tab, review the Signal Strength (dBm)
2 digits (-99 dBm or higher) = Ok
Your sensor is online with strong signal
Proceed to next securing the sensor
3 digits (-100 dBm or lower) = Not O
Your sensor is online with low signal
Adjust your Gateway closer to your sensors.
If in a large space, an additional gateway may be necessary
I received the "Sensor ID you entered is invalid. Please try again." message.
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