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Hardware | Network Server / Configuration | Instructions |
Hardware sold directly by myDevices | Partner is using our LNS | |
Hardware provided by partner | Partner is using our LNS | |
Hardware provided by partner | Partner is using their own LNS | |
Mix of myDevices & partner hardware | Partner is using one of our other network servers (Helium, TTN, etc) |
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Please include your Order #, Device ID and information on the issue you are seeing and we will be happy to assist you with hardware purchased directly from us. |
See also: Special cases of using a mixture of hardware with other instances
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After added to the IoT Console, that device can now be added into an account using the dashboard app. Don’t forget to complete network hookup by registering it from your side on your LNS. |
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In some cases some of our partners are using mixes of myDevices and partner-provided hardware but are still using one our network servers. Examples of this are where devices are placed in the myDevices version of Helium or are using our TTN server instance.
In these cases the best way to proceed is to send us a request to add the hardware in for you. We ask that you fill out the below form which will collect the information we need to make sure that we can import your devices quickly. Note that if you have different batches of device types, please either group them as such in the form or fill out separate forms and send them all to us for processing.
https://docs.google.com/spreadsheets/d/1y8h7ZHrd5lVO4pr3bVSMuRhQX4Mw-9hHtCcWYOZv9zo/edit?usp=sharing
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Please be sure to fill every each field in the form. We will be unable to import devices which have missing data. |
Once filled out, you can submit them to us using our Support channel.