To begin, log into the IoT Console and go to the Customers option. From there you can manage all of your users.
Customer Lookup
From the Customers screen, you can locate your users by searching the fields such as First Name, Last Name, Email or Phone number. As you type the results are automatically filtered.
Reset Passwords
After locating the end user’s entry, you can use the Reset Password button to change their password. Enter in the new password for the user and confirm.
Note: This password takes effect immediately. Be sure to confirm with the user what password they should start using.
Disable/Enable Accounts
After locating the end user’s entry, you can use the Disable Account/Enable Account button to toggle a user’s account status. After clicking on this button, you must confirm that you want to perform the action.
Note: This change takes effect immediately. As soon as a user’s account is disabled, they will no longer be able to access any part of the dashboard or mobile app and any attempts to login to their existing account will fail with an appropriate message.
Remote Assistance
Using the console, you can open a view of the customer’s dashboard. This powerful feature allows you to remotely assist the customer by logging into their account so that you can help configure their account or solve issues remotely.
To access this feature, simply click on the Remote Assistance button shown after looking up the customer’s account information. Remote assistance will log you into the customer’s account in your browser where you will have full control of the customer’s dashboard and can perform operations as the logged in user.
