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Add a gateway

  1. Scan in your gateway

  2. Connect your gateway to a power outlet and ensure the outlet is turned on. (It may take up to ten minutes to connect gateway)

Add Sensor

  1. Scan in your sensor

  2. Activate your sensor (It may take up to 20 minutes to receive a reading from the sensor)

Install Sensor

  1. Our sensors can be installed with either double-sided tapes or cable ties. Both are included with your sensors. We recommend using tape for smooth and dry surfaces and cable ties for moist or low-temperature areas.

FAQ

Gateway

Where can I find my gateway's ID code?

The ID code should be on the sticker placed at the bottom of your gateway's body. If the sticker is not visible or illegible due to damage or other reasons, please contact our customer support team for assistance.

I received the "Gateway ID you entered is invalid. Please try again." message.

Ensure you've entered the ID code of your gateway, not your sensor. Then double-check the numbers.

Gateway missing antenna or power cord?

Please contact our customer support team for assistance.

Gateway showing Offline? Reset gateway.

  1. Unplug Gateway from outlet

  2. Unscrew battery cover and disconnect battery for 15 seconds (if any)

  3. Reconnect battery and return cover (if any)

  4. Reconnect Gateway to outlet

  5. Still offline? Relocate gateway to new outlet and reset

  6. If still offline after trying 3 resets & locations, please contact our customer support team for assistance.

  7. Gateway not Online?

    1. Double check outlet is turned on

    2. Review Gateway LED’s using chart below

LED State

Function

Duration

Off

No power to gateway

Until power is applied

Flashing Green

Gateway is initializingNo downlink packets in 10 minutes

Typically < 2 minutes*Until a downlink transmission occurs

Solid green

Normal operation**

Continuous operation

Solid red

Gateway fault, requires service***

Until fault is cleared

Sensor

Where can I find my sensor's ID code?

The ID code should be on the sticker placed at the front of your sensor's body. If the sticker is not visible or illegible due to damage or other reasons, please contact our customer support team for assistance.

Install best practices:

Make sure the sensor is within 300m/1000ft of the gateway. Obstructions between the gateway and the sensor may impact the distance. Try moving the sensor and gateway closer together to see if they're able to connect.

  • Avoid placing your sensor near doors or in any area of direct airflow.

  • Place your sensor in a central area, not too high and not too low.

  • Position your sensor in an area out of the way to avoid any accidental damage.

I still haven't received a reading 20 minutes after adding my sensor.

Try resetting the sensor and wait for thirty seconds before activating the sensor back on.

Poor Signal?

  • Select sensor name to view history

  • On the History tab, review the Signal Strength (dBm)

    1. 2 digits (-99 dBm or higher) = Ok

      1. Your sensor is online with strong signal

      2. Proceed to next securing the sensor

    2. 3 digits (-100 dBm or lower) = Not O

      1. Your sensor is online with low signal

      2. Adjust your Gateway closer to your sensors. 

      3. If in a large space, an additional gateway may be necessary

I received the "Sensor ID you entered is invalid. Please try again." message.

Ensure you've entered the ID code of your sensor, not your gateway. Then double-check the numbers. If you continue to experience this problem, please contact our customer support team for assistance if you're still having trouble adding gateways or sensors.

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