Upload devices into Console

Using IoT Console, you can upload hardware information so that Devices and Gateways are recognized in the dashboard app.

The instructions for accomplishing this depend upon which hardware and network configuration you are using.

Hardware	Network Server / Configuration	Instructions
Hardware sold directly by myDevices	Partner is using our LNS	myDevices with our LNS
Hardware provided by partner	Partner is using our LNS	Chirpstack partner
Hardware provided by partner	Partner is using their own LNS	3rd party LNS
Mix of myDevices & partner hardware	Partner is using one of our other network servers (Helium, TTN, etc)	Helium, TTN and other cases

myDevices Hardware with our LNS

Hardware provided by myDevices is pre-provisioned and ready for use. If for any reason you encounter an issue with your hardware we encourage you to Contact Us to resolve the issue.

Please include your Order #, Device ID and information on the issue you are seeing and we will be happy to assist you with hardware purchased directly from us.

See also: Special cases of using a mixture of hardware with other instances

Chirpstack partner

myDevices now offers a service which we provide for our paid partners who need direct access to Chirpstack so that they can directly manage their own hardware. This allows the partner to upload and troubleshoot their own hardware without having to contact myDevices.

If you are interested in learning more about this service please see Add hardware to your own Chirpstack Instance.

3rd party LNS

If you are a partner who is using hardware connected to an LNS that is outside the control of myDevices, you will need to follow some specific steps when adding hardware.

Please remember that by running our own LNS, myDevices no longer has visibility to help offer support for individual cases of connectivity issues and troubleshooting. By running your own hardware and LNS combination you will need to provide your own support.

Devices need to be registered in both the IoT Console as well as in your LNS. This is necessary so that both the dashboard app and the network server recognize the hardware.

Step 1- Add Devices to IoT Console - Add Hardware IDs so that they are recognized in the dashboard app.
Step 2- Register Devices on your LNS - Add the hardware to your LNS so that it can connect to the network.

Add Devices to IoT Console for use with 3rd party LNS

In this step you will add the Devices IDs to the IoT Console so that they are recognized by the dashboard app.

Log into the IoT Console.
Go to the Device Registry screen.
Select Upload Devices.
Complete adding the Devices through the Upload Devices dialog.
1. For Device Type please select the correct Template for use with this device. If there is any doubt which to use please Contact Us.
2. Select the network server you are using. Commonly this will be myDevices Generic API for 3rd party managed LNS. This field will act as informational only so that we have some additional visibility on how this device is connecting to us.
3. Under Select an Upload Option specify the Device IDs. Manual Input will let you specify an individual sensors and CSV Upload will let you upload a batch of IDs.

Other cases: Helium & TTN

In some cases some of our partners are using mixes of myDevices and partner-provided hardware but are still using one our network servers. Examples of this are where devices are placed in the myDevices version of Helium or are using our TTN server instance.

In these cases the best way to proceed is to send us a request to add the hardware in for you. We ask that you fill out the below form which will collect the information we need to make sure that we can import your devices quickly. Note that if you have different batches of device types, please either group them as such in the form or fill out separate forms and send them all to us for processing.

https://docs.google.com/spreadsheets/d/1y8h7ZHrd5lVO4pr3bVSMuRhQX4Mw-9hHtCcWYOZv9zo/edit?usp=sharing

Once filled out, you can submit them to us using our Support channel.