Use custom SMTP settings for your emails

Owned by Brent Meriwether (Unlicensed)
Last updated: Oct 04, 2021
2 min read

By default your whitelabel product will deliver email communications using the myDevices email servers. If instead you want to use your own (or a 3rd party), the following instructions will help guide you in entering the correct information.

The Email settings will default to using a myDevices email service, although they will still all be branded as if they had come from your product. You only need to change these settings if you require that all such communications go through your email system.

Example emails sent by your App may include:

  • Welcome Emails sent after the customer creates an account.

  • Alerts sent by Email.

  • Periodic Reports for customer locations.

  • Updates to the customer’s access permissions.

What Settings to use for your Email provider

Generic Instructions for configuring Email settings

  1. Log into your white label console and o to the White Label Settings > Email tab.

  2. Select the Custom radio button.

     

  3. Enter in the SMTP settings required in order to use that system to send emails. Note that Email relay settings will be different for each provider, so be sure to enter in the information correct for whatever system you are using.

    TIP: See our specific help articles for how to configure for common providers, such as Google, Microsoft, Amazon.

     

  4. After saving your settings, the console will automatically perform a test to verify the settings are working. If everything is working, you should see a Good status message displayed onscreen.

    After successfully configuring your Email settings, you will then see a dialog where you can send out a test email and verify that everything is working.

 

If there are problems, you will see an error indicator shown. You can hover over the Details link to see additional information that may help point you to the error that needs to be corrected.