First, verify that your Gateway device is powered on and connected to the Internet.
Next, verify that your Gateway is in range of your devices – interference between the gateway and sensor devices may prevent sensor data from being successfully communicated. If possible, try moving the gateway or device position until communication resumes.
Lastly, if it’s still offline, try resetting the device:
You can find device reset instructions and video for your device in the Device Help section.
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