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You can use your own FAQ or knowledge base instead. To do so simply customize the FAQ / Help entry within your White Label Settings in the IoT Console.

This will change the behavior in your app such that when users click on the Help link, it opens your FAQ in a new tab. Users will no longer be able to access the myDevices Knowledge Base from within the app.

  1. Log into your IoT Console account.

  2. Access the White Label Settings for your app.

  3. Customize the FAQ / Help field to point at your external knowledge base.

  4. Don’t forget to Save your changes.

What if I want to go back to using the In-App Help?

By default our in-app help system will be used. If you want to use the default behavior, simply remove anything found in the FAQ / Help field within the console.

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