Users Not Receiving Reports
- Brent Meriwether (Unlicensed)
- Alejandro Solorio (Unlicensed)
The following article will help you in troubleshooting whey recipients did not receive their reports.
Recipient may not be on the report
Reports will be sent to all listed contacts under the Recipients list. This list can be configured differently for each report, so it is worth double checking the recipient (with correct Email address) is listed in the Report Settings.
Report is disabled
Double check that the Report is running. Reports can be toggled on or off from the Report screen. In order for the report to run, it must be toggled on.
Report is stuck and no longer running
Double check that the Report History is continuing to update for your report. Each time a report runs a new entry will be added on this screen. If this stops occurring, this could indicate a problematic report.
In such instances the best way to solve it is to disable the report and create a new Report with the same settings.
Recreating a stuck report will allow you to keep the old report history (for reference) and quickly get a report unstuck and running once again.
See Also: Download missed reports
If a recipient is missing their report and needs to download it, they can do so at any time from the dashboard. For more information see: Download old Report history