Using your own Knowledge Base instead of In-App help

Owned by Brent Meriwether (Unlicensed)
Last updated: Sept 30, 2021
2 min read

The in-app help system provides end-users with information on how to set up and use the features found within your app. This gives you the option of a single source where you can direct your users to get answers to any questions they may have on using your app. As a partner, you have the option to instead point your users at your own knowledge base instead.

This will change the behavior in your app such that when users click on the Help link, it opens your knowledge base in a new tab.

  1. Log into your IoT Console account.

  2. Access the White Label Settings for your app.

  3. Customize the FAQ / Help field to point at your external knowledge base.

  4. Don’t forget to Save your changes.

What if I want to go back to using the In-App Help?

By default our in-app help system will be used. If you want to use the default behavior, simply remove anything found in the FAQ / Help field within the console.

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