Reset password for Console users

Reset your Console account password

1. Go to this link: https://iotinabox.mydevices.com/home/forgot-password  
   
    Please Note!: Even though you are a white label customer you must use this specific link when resetting your Console login password.
   
   

2. Submit the forgot password form to have a password reset link sent to your email inbox.
   
   Note: If you no longer have access to the email inbox for your console login account you will need to have the Support team update the password for you.
   
   

3. Click on the link provided in the Email to access the Reset Password screen that will allow you to enter a new password.

4. After updating your password you should be able to now login your Console and using the updated password.

5. (Optional) If needed you can follow the instructions below to also update your end-user account dashboard login.

Reset your white label dashboard login

Your Console login and dashboard logins are separate. To update the password associated with your white label dashboard login, simply follow the same process as any of your users would to reset your password, simply be sure to use the Forgot Password link from your white label dashboard.

In short:

1. Go to your white label dashboard. E.g. https://app.<yourcompany>.com/home/forgot-password . Click on Sign In.
   
   

   Open

   

2. Click on the Forgot Password link.
   
   

   Open

   

3. Fill out the form and click Submit. You will then receive a reset link in your email inbox.
   
   

4. Use the password reset link you find in the email received to change your password.

    

5. After changing your password, you can sign into your white label dashboard account using the new password.