Email Settings: Google GSuite

Owned by Brent Meriwether (Unlicensed)
Last updated: Oct 19, 2022
4 min read

The following information will help you when using a Google GSuite member account. These instructions are similar to those for Gmail, but you first need to verify that the settings are correct in the GSuite admin console as those settings affect all member email accounts under your control.

All GSuite customers will need to use the App Passwords solution as detailed below. Prior to mid-2022, customers could also choose from a “Less Secure App” option which Google no longer supports.

Using 2 Factor Authentication & App Passwords

Following these instructions will create a Google App Password which will you will then use as a secure password when setting up the Email settings to user your account.

App passwords allow you to share access to your Account without sharing your master password. This has the advantage of allowing you to later revoke any shared access without having to change your master account password. It is strongly advised to follow a method such as this when granting access.

  1. Enable 2-Step Verification and generate an App Pass for use in the console.

    1. Go to your Google Account Security page.

      NOTE: Make sure that you are logged in under whatever Google account you will be using for Email. If you accidentally configure this under your personal email account, the App Pass you generate will not work in the console. E.g. if you are going to configure sending email from help@mydomain.com, be sure you log into the Account Security page as help@mydomain.com.

    2. Make sure that 2-Step Verification is enabled for your account. If it is not currently enabled, enable it now as 2-Step Verification is required in order to use App passwords.

      2-Step Verification status
      Make sure 2-Step Verification is On

       

    3. Select App passwords to begin the process of creating a new app password which can then be saved into your white label settings in the console.

      In the fields shown, select Mail and Other (Custom Name) and then give it a name such as “IoT Console Email“.

    4. Click on Generate and a popup will appear showing you the 16 digit password that you should use in settings to access your Email.

      NOTE: Be sure to make note of the password before you close this dialog. It will not be shown to you again.

       

  2. Configure your GSuite settings

    1. Log into your Google Admin console (at http://admin.google.com ) for your GSuite account…

    2. Use the search bar and search for “Less secure apps” to find the Advanced Security Settings page where we need to make a change.

    3. Change the setting for Less secure apps to: Allow users to manage their access to less secure apps and make sure to Save the changes.


      NOTE:  After saving this change, please allow a few minutes for the change to take effect before completing the setup in the myDevices IoT Console.

  3. Configure IoT Console to use GSuite

    1. Go to the Email settings in the IoT Console and be sure the setup is as follows:

      • SMTP Host: smtp.gmail.com

      • SMTP Port: 587

      • SMTP Password: the 16 digit App Password that you generated

      • SMTP Secure: No

      • SMTP Require TLS: Yes

    2. Be sure to click on Save. The settings will be tested and validated and you should see a success message and be given a chance to send yourself a test email to verify everything is working.

      Troubleshooting notes: If you are still unable to send email, try disabling captcha temporarily and then try saving the changes in the console again: https://accounts.google.com/DisplayUnlockCaptcha