Order or return hardware

Owned by Brent Meriwether (Unlicensed)
Last updated: Oct 05, 2021
1 min read

Ordering New Hardware

Please check out the sensor catalog and price list and when you are ready to order new hardware please reach out to your Account Manager to make the purchase.

See our Sensor Catalog & Prices list

RMA Procedure

If you have hardware that is no longer functioning and need to have it replaced, we ask that you first contact Support. Upon verifying that your hardware needs replacement, we will walk you through the RMA process.

When requesting an RMA, please include the following information when you contact us:

  • The purchase order # (or at least the account email under which it was ordered).

  • The Device ID for the gateway or sensor in question.

  • A description of the problem.

  • If the device is added to a dashboard account, let us know where so that we can look up history and potentially help identify the cause.

See Also: Adding Support for new Hardware Types

If you have a sensor that has not been added to our platform, we can onboard the sensor so that it will work with our platform. For more details see https://mydevices.atlassian.net/wiki/spaces/~67334469/pages/2569339522.

See Also: Uploading Hardware IDs so that they can be added by users

If you are looking for more information on uploading devices not purchased through our store, see: https://mydevices.atlassian.net/wiki/spaces/partners/pages/2511929520